Juss Rite Creations return policy

Juss Rite Creations Return Policy


At Juss Rite Creations based on our return policy if you are not entirely pleased with your order kindly reach out to us immediately.

Our primary goal is to ensure your complete satisfaction with your purchase from Juss Rite Creations. Kindly take a moment to familiarize yourself with our return policy, as we can only facilitate returns or offer refunds in the event of a damaged or incorrect item. If you encounter any issues with your order, please contact our support team promptly. It is important to note that you have a grace period of 3 days from the date of receiving a damaged or incorrect item to inform our support team.

1. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, we understand the importance of resolving the issue quickly and efficiently. Please reach out to us promptly at support@jussrite.com and provide us with the details of your order, including proof of purchase. Additionally, it would be helpful if you could include photos and/or videos clearly showing the issue with the product. This will help us better understand the situation and expedite the resolution process. Rest assured, we are committed to collaborating with you to promptly address and resolve any issues with your order to ensure your complete satisfaction.

2. Return

To qualify for a return, it is important that your item is unused, unaltered, and remains in the same condition as when you received it, including the original packaging. It is also essential that you have the receipt or proof of purchase handy. Ensuring that all items are returned in their original condition is crucial for us to process your return efficiently. We appreciate your understanding and cooperation in adhering to these guidelines of our return policy.

3. Initiating a Return

To initiate the return process, please contact us at support@jussrite.com. In your email, include your order number and provide specific details about the item you intend to return. Additionally, please include the tracking number provided by the courier or shipping agent. It’s important to note that you will be responsible for generating your own return label. Our team will guide you through the process and ensure that your return is processed smoothly and efficiently.

4. Refund

Upon receiving and inspecting your return, we will inform you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method. Please be aware that return shipping fees will be deducted at the time of refund. It’s important to note that the refund process considers various factors, including the transit time for the returned item(s) to reach us, the processing time on our end upon receiving the item(s), and the time your bank takes to process the funds after accepting the refund.

5. Exchanges

We regret to inform you that Juss Rite Creations does not offer exchanges for purchased items. However, we are committed to ensuring your satisfaction with our products. If you are unhappy with your purchase, please contact us at support@jussrite.com, and we will work with you to find a suitable solution. Thank you for your understanding.

Important Key Points – Return Policy

  1. Items labeled as FINAL SALE and Gift Sets are non-refundable.
  2. For prompt processing, returns must include the packing slip provided with the shipment.
  3. All items from our Bundle set or both items from a BOGO (Buy One, Get One) promotion must be returned together to qualify for a refund.
  4. Please note that sample sizes are non-refundable; no refunds will be issued for sample-sized products.
  5. To prevent misplaced packages and to safeguard your information, as we take our privacy policy seriously, kindly double-check your shipping address. Ensure that all details, including your building and/or apartment number, are accurate. This helps us ensure a seamless delivery process and avoids any potential issues.

For further details or assistance about our return policy, please don’t hesitate to reach out to our team. We’re here to help!